For three weeks, 14 million subscribers to DISH Network had been blocked from receiving FOX News and FOX Business
channels.
On Sunday, December 21, 2014 I turned on my TV at 6:00 AM to tune in to FOX News and was greeted not with the
anticipated Fox & Friends but
with a video announcement from DISH Network Chairman Charles Ergen informing
subscribers that the two channels were removed from the lineup.
The carriage contract between 21st Century Fox and DISH was set to expire at midnight on December 20th. DISH
blacked out FOX at 11:50 PM; ten
minutes early. For several weeks prior
to the negotiations uproar, FOX had
been warning its viewers that DISH
was threatening to take that action.
Call me naïve, but I was confident that an agreement would quickly be
reached and didn’t give it another thought.
I couldn’t have been more wrong. I
immediately contacted DISH via its
DISH Help Chat Room. I was No. 98 in the
queue and was assured that I would be assigned to the next available
agent. After waiting for 10 minutes, I moved
to No. 42. A few minutes later I was No.
28. A little later I inched up to No. 2
and then John Ernest (ID: 13P) came online.
13P was very adept at spewing the scripted response to my questions about
the blackout. He offered, and I
accepted, the $5 per month credit for three consecutive months that DISH was willing to extend. I felt the value of these two channels was
worth more than the $5 that 13P was authorized to grant and was informed that I
would need to “contact an account specialist at 1-866-218-2297 to personally
handle” my request for more of a credit.
I decided to wait things out.
Surely, I thought, these two giants would settle their dispute in short
order.
A local station carries Fox News
Sunday so I was somewhat placated that I would still be able to view each
of the five Sunday talking head shows.
The challenge came when I tried keep up on the news from other sources
throughout the rest of the week.
Let’s see—there’s CNN where you have intellectual powerhouses like Carol
Costello, Don Lemon and Jim Clancy. There’s MSNBC and their cast of
clowns including Ronan
Farrow, Chris
Matthews, Touré and Al
Sharpton.
Don’t get me started on ABC, CBS
and NBC. The only network news reporting on the
transfer of five more Gitmo detainees was ABC
granting a mere 16
seconds to the story.
In the interim, I had been researching switching to some
other provider. Unlike many who were
under the constraints of a two-year contract that came with onerous financial implications,
I have been with DISH since 2006 and
have never had any complaints about the service or the equipment. Any interaction I had with customer service
was always pleasant and helpful. However,
the longer the blackout dragged on, the more I researched making the switch. I was just about to contact another provider
this very morning.
As I researched, I learned that packages with satellite TV
providers differ very little in terms of packages, pricing, equipment, special
features, On-Demand, installation and customer service. It became clearer to
me that I should just sit this out.
DirecTV has had
negotiation disputes of its own, but the No. 2 satellite provider seems to have
had more.
DISH customers lost access to CNN, Turner Classic Movies, and a handful of other channels in October
2014 as the result of a contract dispute with Turner Broadcasting. The
channels were restored a month later after the two agreed on an extension
during ongoing negotiations.
Another contract
dispute led to a brief blackout of local and network CBS programming in several markets across the country last month.
The channels returned after a 12-hour absence when CBS agreed to a multiyear
carriage contract that gave DISH
video-on-demand rights to content from Showtime.
Some reports were
saying that in the immediate aftermath of the blackout 90,000 subscribers
ditched DISH. I’m fairly certain it was far more.
It’s
more than a little disconcerting to learn the head of DISH has
strong ties to the Democratic Party, but as Dan Joseph adds, “Mr. Ergen’s
generosity ($64,000) to the Democratic Party in the last cycle does not
necessarily mean that he is targeting Fox
News due to a disagreement with the network’s content.”
With FOX returning to
the lineup, my little furkid Sophie, can enjoy barking at the TV when The Five comes on and Bob Beckel opens
his pie hole.
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